What is your warranty for bikes?

Here are the details of warranty for our bikes/frames: 

  • Frame and forks are under whole-life term warranty. (in the appropriate range of using)
  • Paintwork and components are under 1-year warranty since the date of purchasing.
  • The warranty will not be able to cover any wear parts including: bearings, seals, cables, cable housing, all lubricants, oil, grease and brake fluid, chain, sprocket, chain rings, brake pads, tyres, bar grips and bar tape, derailleur hangers, among others.

During the warranty: 

  • Within 7 days since the date of receiving product: We have ‘7-day no questions asked' refund policy. It means that within 7 days since the date of receiving the product, customer could apply refund or exchange and will only be responsible for any delivery costs. 
  • Within 30 days since the date of receiving product (over 7 days): We could help customers to process exchange size or color, and customers will be responsible for the shipping fee and duties. If the malfunction due to the the quality issue happens within 30 days, we will take care of everything for maintenance (shipping fee\labor etc.) if the malfunctions happen caused by the inappropriate using, customers will be responsible for all the costs.
  • After 30 days within the warranty: if the malfunction happens due to quality issues, we will take care of everything. If the malfunctions happen caused by the inappropriate using, customers will be responsible for all the costs. 

After the duration of warranty: 

(1) Frame & fork

  • Within the range of the appropriate using, the frame and fork are under life-long warranty, we will take care of every cost including the shipping fee\labor\replacing etc.
  • If the fracture or welding phenomenon caused by the inappropriate using, customers will be responsible for all the costs including the shipping fee\labor\replacing etc.

(2) Paintwork and components

If the scratching of paintwork and malfunction of components happen after the duration of warranty, customer will be responsible for all the maintenance costs including the shipping fee\labor\replacing etc.

(3) Wear parts

The warranty will not be able to cover any wear parts including:  bearings, seals, cables, cable housing, all lubricants, oil, grease and brake fluid, chain, sprocket, chain rings, brake pads, tyres, bar grips and bar tape, derailleur hangers, among others.

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